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Local hotel wins big accolades



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TownPlace Suites Laconia-Gilford was recently named Hotel of the Year by its management company, Maine Course Hospitality. Pictured, from left to right: Maine Course President and CEO Sean Riley, TownPlace Laconia Gilford front office manager and sales director Samantha Claridge and general manager Michelle Wilson, and Maine Course Vice President and CFO Gary Serino. (Courtesy Photo) (click for larger version)
October 10, 2018
TownPlace Suites Laconia-Gilford has received some big accolades as it works to provide the best service to its guests.

The Marriott hotel, located on Sawmill Road, has received the Hotel of the Year award from its management company Maine Course Hospitality Group and received the Silver Award from Marriott.

TownPlace Suites Laconia-Gilford is managed by Maine Course, which is based in Freeport, Maine, and manages 20 of hotels in New England and Florida. They are currently building a Hampton Inn in Salem, Mass.

Maine Course CEO Sean Riley recognized the efforts of the staff and the work of general manager Michelle Wilson and front office manager and sales director Samantha Claridge.

"Maine Course was so proud of Michelle and her team," Riley said. "They not only performed well financially, but were one of the top hotels for the brand, in the eyes of their guests. Marriott inspects all hotels to adhere to stringent requirements. The Gilford TPS (Total Performance Score) scores near the top in this area too. But most of all you can feel the incredible culture that has been created here. Whether you are an associate, guest or community member. I am personally very proud of Michelle, Sam and their team!"

Claridge said the company they work for is great and trust them.

"It's such a fluid relationship; we get support when we need it," Claridge said.

The hotel also received the Silver Award from Marriott for their cleanliness and customer service.

Of the 363 TownPlace Suites in the world, Wilson said this year to date, the TownPlace Suites is in the top five. Claridge said the quality of work by the staff and management had a big impact.

In the past year the nine-year-old hotel had a major renovation that took around six months. Claridge and Wilson said it was more of a decorative renovation, or a soft renovation that redid aspects of the guest rooms and lobby.

"They built a good building," Wilson said.

They also upgraded their TV's and now offer streaming services such as Netflix through their TV. Access requires an individual account and subscription, though the service on the TV's is free.

Wilson said the hotel has core values of "Family, Fun, Respect, an Integrity" that they follow.

Claridge said in every decision they make they work with those four core values. She said after working at a place like this for so long everyone involved is like family.

Wilson and Claridge said they try to get to know their guests and provide the best possible service, a combination Claridge said sets them apart.

TownPlace Suites is an extended stay hotel. They do not get that many extended stay guests and are working to get more.

The hotel offers free breakfast, complimentary WiFi, and a pool. They have a small market in the lobby for any snacks and necessities.

TownPlace Suites has partnered with a number of area businesses. They offer discount ski passes through Gunstock. Wilson said one of their biggest patrons is Bank of New Hampshire Pavilion and several artists have stayed at the hotel while in town for concerts.

For more information on TownPlace Suites in Gilford, visit https://www.marriott.com/hotels/travel/mhtgf-towneplace-suites-laconia-gilford.

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